NEMT companies must protect their passengers who are often sick, disabled, or elderly.
Non-emergency medical transport (NEMT) provides a valuable service to people who need help getting to doctors’ appointments or picking up prescriptions, but who don’t have access to appropriate transportation.
NEMT companies provide service beyond what one would receive by calling a car service or ride share company. For example, drivers help patients enter and exit NEMT vans and commercial vehicles, which are specially equipped to safely transport riders with specific medical needs.
NEMT users may include
Well-run NEMT companies help thousands of people meet medical needs they would otherwise struggle to access. However, some NEMT companies don’t follow simple safety rules to keep their passengers and the public safe. For example, it’s vital that NEMT drivers ensure passengers are secured properly in safety belts before putting the vehicle in motion. Passengers who are not properly strapped in when a driver slams on the brakes or drives erratically may be seriously injured.
NEMT companies also must take care to choose drivers who have strong, safe driving records. Companies must ensure that drivers follow safety rules and do not use cell phones improperly while driving.
NEMT companies charge insurance companies, Medicare, and Medicaid for their services so that people who have no transportation or cannot drive safely can get to their medical appointments. However, while government programs sometimes pay for the transportation, the government does not yet regulate the NEMT industry like it regulates the trucking industry. The result: NEMT companies range from well-run, safety-conscious operations to businesses run by people who cut corners and hire untrained drivers to make quick money from vulnerable people.
The team at Neff Injury Law has recovered millions for people injured in NEMT incidents. Our experienced team of attorneys knows how to investigate these cases and hold negligent companies accountable.
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